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Production Manager

Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Bath Planet was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, Bath Planet has developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all of our products.

Primary Purpose & Function

America’s number one growing Acrylic Bath System Company is seeking a Production Manager/Installation Manager in the Charlotte, North Carolina area. We offer a very competitive compensation package.

JOB RESPONSIBLITIES

  •  GC or Plumbing License
  •  Participate in Hiring & Training
  •  Review time sheets
  •  Review job duties
  •  Manage the installation team
  •  Ensure they meet their accountabilities
  •  Maintain 100% customer satisfaction
  •  100% Positive feedback from customers on installers
  •  Contact customers 1 week after install for satisfaction review
  •  Visit jobs sites to enforce policy and job satisfaction
  •  Request customer for referrals, or remind them of program
  •  Planning/Schedule all installations
  •  Review contracts with Sale team prior to ordering
  •  Order all products
  •  Complete permits if required
  •  Manage relationships with vendors
  •  Manage incoming products and warehouse
  •  Upcoming installs:
  •  Prepare customer folder
  •  Prepare/gather product together for installers
  •  Maintain customer folders and production in our CRM
  •  Assist Installers issues during installation
  •  Collect Installers Time sheets, Receipts for payroll
  •  Collect from installers completion certificates and money collected
  •  Maintain calendar and update with installs scheduled. (Google)
  •  Maintain calendar for installers requested off days
  •  Coordinate all warranty and service calls
  •  Review your job cost to determine recommendations for improvement
  •  Complete analysis on root cause of service calls
  •  Review information with Owners and what next steps are
  •  Take appropriate action to resolve

MEETINGS

  •  Hold weekly meetings with installers
  •  Create a positive environment
  •  Review customer feedback
  •  Discuss last week’s installs to review issues or concerns
  •  Review issues with the appropriate team for improvement
  •  Manage/communicate changes that need to be made with installers
  •  Review scheduled installs and service calls for the week
  •  Attend all monthly company-wide meetings
  •  Review with Owners customer feedback
  •  Review with Owners all issues with personnel

 

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