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Corporate Office Call Center Manager

America’s number one growing acrylic bath system company, BCI Acrylic Inc., is looking to hire an experienced Call Center Manager at our Libertyville, Illinois office.  We have two flagship brands, Bath Planet and Luxury Bath Technologies and we are looking into national marketing campaigns.  We need a pro to help hire and train new callers to handle all of the calls.

Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.  Previous experience working in a Home Improvement Call Center is a HUGE plus.  You would report directly to our Marketing Manager.

Job duties include:

  • Answer inbound calls
  • Gather customer information and schedule appointments
  • Hire, train and manage Call Center Representatives
  • Track lead generation phone calls
  • Customer Service

We have an excellent compensation package for this position that includes a salary and bonus opportunities.  Please send us your resume for further consideration.

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