Production / Project / Installation Manager

Home Improvement experience is required :

We are a growing home improvement company offering bath surrounds, We are seeking an experienced Production / Installation Manager to oversee and manage all aspects of installation operations. We offer a competitive compensation package and the opportunity to grow with us.
Position Overview
The Production / Installation Manager is responsible for leading the installation team, managing scheduling and production, ensuring customer satisfaction, and overseeing materials, vendors, and job profitability.
Key Responsibilities
Leadership & Team Management

• Participate in hiring and training installers
• Manage and lead the installation team
• Ensure installers meet performance expectations and accountability standards
• Review job duties and timesheets
• Collect timesheets and receipts for payroll

Customer Experience

• Maintain 100% customer satisfaction
• Ensure positive customer feedback on installers
• Contact customers one week after installation for satisfaction review
• Communicate weekly with customers regarding production timelines
• Request referrals and remind customers about referral programs

Scheduling & Production Management

• Plan and schedule all installations
• Maintain and update installation calendar (Google Calendar)
• Manage installer time-off requests
• Prepare customer folders and installation documentation
• Maintain accurate records in CRM

Pre-Production & Ordering

• Review contracts with sales team prior to ordering materials
• Order all required products and materials
• Complete permits as needed
• Manage vendor relationships
• Oversee incoming products and warehouse organization
• Prepare materials for upcoming installs

During & Post Installation

• Support installers with on-site issues
• Collect completion certificates and payments
• Coordinate warranty and service calls
• Review job costs and identify improvement opportunities
• Conduct root cause analysis on service calls
• Review findings with ownership and recommend next steps
• Take appropriate action to resolve issues