Showroom / Customer Service Representative

Location: Spokane Valley
Pay: $17.13–$20.00 DOE + Commission + Benefits
Employment Type: Full-Time

Regular Schedule:
Tuesday–Friday: 10:00am–7:00pm
Saturday: 8:00am–5:00pm

Important: Hours will vary during home shows, special events, and peak seasons. Availability to work weekends to cover home shows is mandatory.

About the Role:
NW Bath Specialists is looking for a reliable, high-energy Showroom / Customer Service Representative who enjoys working with customers and wearing multiple hats. This is a front-facing role that combines phone work, showroom assistance, and event support. If you’re flexible, coachable, and customer-focused, we’ll train you to succeed.

Responsibilities:

• Handle inbound and outbound customer calls
• Greet and assist customers in the showroom
• Schedule in-home consultations and follow up with leads
• Maintain accurate records using CRM software
• Provide excellent customer service from first contact to appointment
• Act as a jack of all trades, assisting with call center tasks, showroom needs, and events
• Work required home shows and special events as scheduled

Qualifications:

• Experience with inbound and outbound calls preferred
• Strong communication and customer service skills, over the phone and in person
• Good time management and organizational abilities
• Flexible schedule and ability to adapt to changing needs
• High school diploma or GED required
• Reliable transportation
• Positive attitude and team-oriented mindset