Confirmation Call Center Manager

Creating a fresh solution to bath remodeling, BathPlanet of the Southern Tier offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

America’s number one growing acrylic bath company, BathPlanet of the Southern Tier is looking to hire an experienced Confirmation Call Center Manager in our Horseheads, NY office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas

Must have prior call center management experience, customer service experience, and must be proficient in QuickBooks accounting.

Benefits include:
• Medical, Dental, Vision insurance
• Life insurance
• Paid Vacation
• Paid Sick Time
• Professional Development