Bath Planet

Production / Project / Installation Manager

Toms River, NJ
Full Time
Experienced
Production / Project / Installation Manager
 
Home Improvement experience is required :

We are a growing home improvement company offering bath surrounds, We are seeking an experienced Production / Installation Manager to oversee and manage all aspects of installation operations. We offer a competitive compensation package and the opportunity to grow with us.
Position Overview
The Production / Installation Manager is responsible for leading the installation team, managing scheduling and production, ensuring customer satisfaction, and overseeing materials, vendors, and job profitability.
Key Responsibilities
Leadership & Team Management
  • Participate in hiring and training installers
  • Manage and lead the installation team
  • Ensure installers meet performance expectations and accountability standards
  • Review job duties and timesheets
  • Collect timesheets and receipts for payroll
Customer Experience
  • Maintain 100% customer satisfaction
  • Ensure positive customer feedback on installers
  • Contact customers one week after installation for satisfaction review
  • Communicate weekly with customers regarding production timelines
  • Request referrals and remind customers about referral programs
Scheduling & Production Management
  • Plan and schedule all installations
  • Maintain and update installation calendar (Google Calendar)
  • Manage installer time-off requests
  • Prepare customer folders and installation documentation
  • Maintain accurate records in CRM
Pre-Production & Ordering
  • Review contracts with sales team prior to ordering materials
  • Order all required products and materials
  • Complete permits as needed
  • Manage vendor relationships
  • Oversee incoming products and warehouse organization
  • Prepare materials for upcoming installs
During & Post Installation
  • Support installers with on-site issues
  • Collect completion certificates and payments
  • Coordinate warranty and service calls
  • Review job costs and identify improvement opportunities
  • Conduct root cause analysis on service calls
  • Review findings with ownership and recommend next steps
  • Take appropriate action to resolve issues
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