Production / Project / Installation Manager

Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

Primary Purpose & Function
America’s number one growing Acrylic Bath System Company, Bath Planet of Northern LA is seeking a Production Manager/Installation Manager in our Monroe, LA and surrounding areas. We offer a very competitive compensation package.

Job Responsibilities

• Experience in acrylic bath systems is a requirement.
• Quality Assurance experience required.
• Participate in Hiring & Training
• Review time sheets
• Review job duties
• Manage the installation team
• Ensure they meet their accountabilities
• Maintain 100% customer satisfaction
• 100% Positive feedback from customers on installers
• Contact customers 1 week after install for satisfaction review
• Contact customers on a weekly basis to keep them informed of the production timeline.
• Request customer for referrals, or remind them of program
• Planning/Schedule all installations
• Review contracts with Sale team prior to ordering
• Order all products
• Complete permits if required
• Manage relationships with vendors
• Manage incoming products and warehouse

Upcoming installs:

• Placing all material orders
• Setting install schedules
• Quality control & install training
• Prepare customer folder
• Prepare/gather product together for installers
• Maintain customer folders and production in our CRM
• Assist Installers issues during installation
• Collect Installers Time sheets, Receipts for payroll
• Collect from installers completion certificates and money collected
• Maintain calendar and update with installs scheduled. (Google)
• Maintain calendar for installers requested off days
• Coordinate all warranty and service calls
• Review your job cost to determine recommendations for improvement
• Complete analysis on root cause of service calls
• Review information with Owners and what next steps are
• Take appropriate action to resolve