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Customer Service Associate

Company Description

Bath Planet of Central Iowa is a growing bath remodeling company that is currently looking to hire an experienced Call Center Representative at our Van Meter, Iowa office. A qualified applicant will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Customer Service Associate (Inside Sales)

$15 / hour

Full-time

Your ultimate goal is to set a qualified appointment for our outside sales team. The ability to cultivate and initiate relationships, develop instant rapport, ask open-ended questions (and listen to the answers), work your list of contacts and manage a pipeline are keys to success. 

Essential duties and responsibilities: 

  • Inbound/Outbound call marketing to potential clients within our network with the goal of scheduling appointments and converting leads to customers
  • Conducting in-depth needs assessments of potential clients, answering all questions, providing product knowledge
  • Asking for referrals from prospects and clients
  • Overcoming technical and business objections of potential clients
  • Documenting communications with potential customers, use of CRM 

 

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