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Call Center Representative

America’s number one growing acrylic bath system company, BCI Acrylic Inc., is looking to hire an experienced Call Center Representative at our Libertyville, Illinois office.  We have two flagship brands, Bath Planet and Luxury Bath Technologies and we would be generating leads for our dealers.  We will train you how to make more money.

Qualified applicants will have excellent computer and communication skills, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.  Previous experience working in a Home Improvement Call Center is a HUGE plus.  You would report directly to our Call Center Manager.

Job duties include:

  • Make outbound calls by dialing 60 calls per hour.  Your goal is to set 1 appointment per every 3 hours
  • Answer inbound calls and qualify customers
  • Gather customer information, warm transfer calls to our dealers, or schedule appointments
  • Provide excellent customer service
  • Troubleshoot

We offer an hourly rate, plus bonus opportunities.  Please send us your resume for further consideration.

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