Call Center Representative

Call Center Office Representative

Schedule: Monday-Friday, 11:00 AM to 8:00 PM

Creating a fresh solution to bath remodeling, Tubbs by Grubbs / Bath Planet of Louisiana offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that level of quality into all our products.

Our Ideal Candidate Will Possess:

• Reliable and dependable work habits
• Excellent time management and interpersonal skills
• Energy and enthusiasm with a positive attitude
• Ability to multitask and prioritize daily workload
• Strong verbal and written communication skills
• Friendly, conversational, and engaging phone presence
• Basic knowledge and experience with CRM systems preferred
• General knowledge of construction is a plus
• Self-motivated with a strong work ethic
• Experience with bookkeeping preferred
• Willingness to learn

Job Duties Include, But Are Not Limited To:

• Data entry
• Scheduling and confirming appointments
• Answering inbound calls and making outbound calls
• Coordinating and completing administrative tasks
• Ordering materials
• Assisting with client interactions, including answering phones and emails, showroom visits, product knowledge, and product integration
• Scheduling leads, service calls, installations, and client appointments
• Maintaining accurate lead and client information in the company's CRM system
• Providing daily support to on-site management
• Processing payments and finance applications
• Making follow-up calls to collect balances upon project completion
• Occasionally participating in local home shows and events

Hours: 11:00 AM - 8:00 PM

This position is ideal for someone who enjoys working with customers, staying organized, and being part of a fast-paced team environment.