Bath Planet
Production Manager
Monroe, LA - Full Time
Production / Project / Installation Manager
Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
Primary Purpose & Function
America’s number one growing Acrylic Bath System Company, Bath Planet of Northern LA is seeking a Production Manager/Installation Manager in our Monroe, LA and surrounding areas. We offer a very competitive compensation package.
Job Responsibilities
- Experience in acrylic bath systems is a requirement.
- Quality Assurance experience required.
- Participate in Hiring & Training
- Review time sheets
- Review job duties
- Manage the installation team
- Ensure they meet their accountabilities
- Maintain 100% customer satisfaction
- 100% Positive feedback from customers on installers
- Contact customers 1 week after install for satisfaction review
- Contact customers on a weekly basis to keep them informed of the production timeline.
- Request customer for referrals, or remind them of program
- Planning/Schedule all installations
- Review contracts with Sale team prior to ordering
- Order all products
- Complete permits if required
- Manage relationships with vendors
- Manage incoming products and warehouse
Upcoming installs:
- Placing all material orders
- Setting install schedules
- Quality control & install training
- Prepare customer folder
- Prepare/gather product together for installers
- Maintain customer folders and production in our CRM
- Assist Installers issues during installation
- Collect Installers Time sheets, Receipts for payroll
- Collect from installers completion certificates and money collected
- Maintain calendar and update with installs scheduled. (Google)
- Maintain calendar for installers requested off days
- Coordinate all warranty and service calls
- Review your job cost to determine recommendations for improvement
- Complete analysis on root cause of service calls
- Review information with Owners and what next steps are
- Take appropriate action to resolve
