Production/Installation Manager

Creating a fresh solution to bath remodeling, Bath Planet of West Michigan offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products

Primary Purpose & Function
America’s number one growing Acrylic Bath System Company, Bath Planet of West Michigan is seeking a Production Manager/Installation Manager in our West Michigan market and surrounding areas. We offer a very competitive compensation package.

Job Responsibilities
Experience in acrylic bath systems is a requirement.
Quality Assurance experience required.
Participate in Hiring & Training
Review time sheets
Review job duties
Manage the installation team and ensure they meet their accountabilities
Maintain 100% customer satisfaction and 100% Positive feedback from customers on installers
Contact customers 1 week after install for satisfaction review
Contact customers on a weekly basis to keep them informed of the production timeline.
Plan and schedule all installations
Review contracts with Sale team prior to ordering
Order all products
Complete permits if required
Manage relationships with vendors
Manage incoming products and warehouse
Maintain customer folders and production in our CRM
Assist Installers issues during installation
Collect Installers Time sheets, Receipts for payroll
Collect from installers completion certificates and money collected
Maintain calendar and update with installs scheduled. (Google)
Maintain calendar for installers requested off days
Coordinate all warranty and service calls
Review your job cost to determine recommendations for improvement
Complete analysis on root cause of service calls

Benefits Include:
Medical, Dental, Vision Insurance
Life Insurance
Paid Vacation
Paid Sick Time
Professional Development